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PowerSpec PC Systems: Support Tech Notes

Blue Screen NDIS error when Installing Windows from Installation Media



PowerSpec G464 - Installing Windows from Installation Media

Problem: When installing Windows from a USB drive, a blue screen NDIS error may occur.

The ASUS motherboard used in the PowerSpec G464 may require disabling onboard wireless while installing Windows from an installation drive.
And example of a Windows installation drive would be a USB drive similar to the USB drive created by the Media Creation Tool from Microsoft.

Note: This applies to the PowerSpec G464 and any systems that use the ASUS TUF X570 Gaming PLUS WI-FI motherboard and Windows is being installed from installation media.


Solution:

Temporarily disable wireless before installing Windows:
Start the system and tap the Delete key to enter BIOS setup
When in BIOS setup, tap the F7 key to enter Advanced mode
Navigate to the Advanced tab
Select Onboard Devices Configuration
Scroll to the bottom of the Onboard Devices Configuration page and highlight Wi-Fi Controller
Press the Enter key and select Disabled then press the Enter key
Press the F10 key and select Save and Exit
Install Windows from the installation media
Install drivers for the system including the wireless driver


After installing Windows and the drivers:
Start the system and tap the Delete key to enter BIOS setup
When in BIOS setup, tap the F7 key to enter Advanced mode
Navigate to the Advanced tab
Select Onboard Devices Configuration
Scroll to the bottom of the Onboard Devices Configuration page and highlight Wi-Fi Controller
Press the Enter key and select Enable then press the Enter key
Press the F10 key and select Save and Exit

Drivers:
Drivers for the G464 are available on the PowerSpec web site here


Call Tech Support.
For fee-based technical support, please call
1-614-850-3670 or send us an email.
Remember, it's important to have your system, model, or serial number ready when contacting our support staff with technical questions. Need help?


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